What We Collect and Why It Matters
We collect the information you provide when creating your account — your name, contact number, email address, and the mobile wallet details you use to transact through bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference and wallet number
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involved are recorded against your account. We also collect device and session data — the browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. Cookies are used to maintain your session so you do not need
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to log in repeatedly on the same device. We do not sell your personal data to third parties. Where we engage service providers for payment processing or platform security, those providers handle your data under contractual obligations that restrict use to the defined purpose only. You
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have the right to access the data held against your account, to ask for corrections if any detail is wrong, and to request deletion subject to our retention obligations. Retention periods are set by our internal compliance requirements and, where applicable, by the legal obligations of
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the eligible regions where you access the platform. All data requests are handled through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.